VERY SAD

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lunch box broke after being used 2 days...Not very happy with this as the lunch box is rather on the expensive side...It was the peace one with AMYA on it...

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Mark (Official Rep) September 07, 2010 19:35

We think we fixed this for Phyliss. If you have the any issues please let us know on this site or at info@frecklebox.com.

We want to fix it.

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- jackie novak October 20, 2010 04:36
  
  I'm not sure how this works, but I have the same problem with my son's lunchbox. What do I need to do now?
  
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We think we fixed this for Phyliss. If you have the any issues please let us know on this site or at info@frecklebox.com. We want to fix it.

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I’m Very Happy !!!

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phyllis Diggs September 07, 2010 22:36

The problem was handled VERY quickly! My granddaughter and I are VERY HAPPY!!! Thank you Mark for handling this so very quickly!

The 2 of us LOVE all of your items...and we will for sure continue to shop @ Frecklebox ...

Thank you so much!

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The problem was handled VERY quickly! My granddaughter and I are VERY HAPPY!!! Thank you Mark for handling this so very quickly! The 2 of us LOVE all of your items...and we will for sure continue to shop @ Frecklebox ... Thank you so much!

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Mark (Official Rep) October 20, 2010 13:25

Jackie, sorry about this. Please email us at info@frecklebox.com or call our toll-free number 888-819-5798. We can replace or refund it, whichever you prefer.

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Jackie, sorry about this. Please email us at info@frecklebox.com or call our toll-free number 888-819-5798. We can replace or refund it, whichever you prefer.

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Traycie Borelli March 08, 2011 04:18

I have the some problem with the handle now the lunch box leaks liquids. Very expensive for the quality

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I have the some problem with the handle now the lunch box leaks liquids. Very expensive for the quality

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Rachel (Employee) March 09, 2011 19:41

Hi Traycie,

I'm so sorry I didn't reply to your posting sooner. I do see that you ordered two lunchboxes back in July, and this was about the time we had a bad batch of handles. When you have a moment, can you please email me at info@frecklebox.com, and I'd be happy to get replacement lunchboxes sent out to you.

Sincerely,
Rachel Olson

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Hi Traycie, I'm so sorry I didn't reply to your posting sooner. I do see that you ordered two lunchboxes back in July, and this was about the time we had a bad batch of handles. When you have a moment, can you please email me at info@frecklebox.com, and I'd be happy to get replacement lunchboxes sent out to you. Sincerely, Rachel Olson

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Rachel Williams Hendrix December 07, 2011 02:50

I bought 2 of the lunch boxes. The latches broke off during the first two weeks of school. Now after 3 months the handles keep coming off. They are too expensive to replace even before the first half of the school year is over! They are very cute and my twins love them but they are poor quality.

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I bought 2 of the lunch boxes. The latches broke off during the first two weeks of school. Now after 3 months the handles keep coming off. They are too expensive to replace even before the first half of the school year is over! They are very cute and my twins love them but they are poor quality.

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I’m VERY SAD TOO!!!

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phyllis Diggs December 07, 2011 03:59

The same thing happened to my granddaughters...They replace it for me, but that one also did the same thing.
I feel the same way you are feeling...as they are rather pricey...but so cute...but not well made.

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The same thing happened to my granddaughters...They replace it for me, but that one also did the same thing. I feel the same way you are feeling...as they are rather pricey...but so cute...but not well made.

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Rachel (Employee) December 07, 2011 18:28

Hi Rachel,

I apologize for the issues with the lunchbox. We actually had a batch of lunchboxes where this was consistently happening, but we have been replacing them. Can you please email info@frecklebox.com with your order number and let us know if you'd like us to replace them or issue a refund?

Sincerely,
Rachel Olson

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Hi Rachel, I apologize for the issues with the lunchbox. We actually had a batch of lunchboxes where this was consistently happening, but we have been replacing them. Can you please email info@frecklebox.com with your order number and let us know if you'd like us to replace them or issue a refund? Sincerely, Rachel Olson

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phyllis Diggs December 07, 2011 20:37

Hey Rachel Olson,
I do not have an order number, or any of that information any more. I had bought the peace lunch box a year or so ago. And it was replaced with another one, and the other one did the same thing the first one did.

I had just given up on the issue. Now I see that you are offering refunds or replacements again....Do I get that option too, since it was a year ago for me that this happened?

Phyllis Diggs

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Hey Rachel Olson, I do not have an order number, or any of that information any more. I had bought the peace lunch box a year or so ago. And it was replaced with another one, and the other one did the same thing the first one did. I had just given up on the issue. Now I see that you are offering refunds or replacements again....Do I get that option too, since it was a year ago for me that this happened? Phyllis Diggs

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Rachel (Employee) December 07, 2011 20:47

Hi Phyllis,

Were you having issues with your handle or the clasp? We'd be happy to replace the lunchbox again, but unfortunately we cannot issue a refund since the order was over a year ago, and since we replaced it once already.

I apologize for any inconvenience, but please let us know if you'd like a replacement.

Rachel Olson

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Hi Phyllis, Were you having issues with your handle or the clasp? We'd be happy to replace the lunchbox again, but unfortunately we cannot issue a refund since the order was over a year ago, and since we replaced it once already. I apologize for any inconvenience, but please let us know if you'd like a replacement. Rachel Olson

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I’m GETTING BETTER...

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phyllis Diggs December 07, 2011 20:50

Rachel,

Yes! That is where the problem was with BOTH of them...

I'd be grateful if you replace it. Amay LOVED it, and was heartbroken when she could NO longer use it. It was her Favorite lunch box.

Do you need any more information, other than it was the Peace one, and the name on it was AMYA.

Thanks for all you can do!

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Rachel, Yes! That is where the problem was with BOTH of them... I'd be grateful if you replace it. Amay LOVED it, and was heartbroken when she could NO longer use it. It was her Favorite lunch box. Do you need any more information, other than it was the Peace one, and the name on it was AMYA. Thanks for all you can do!

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Rachel (Employee) December 07, 2011 20:56

Hi Phyllis,

No problem. When you have a moment, please email us your shipping address at info@frecklebox.com.

Have a great day!
Rachel Olson

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Hi Phyllis, No problem. When you have a moment, please email us your shipping address at info@frecklebox.com. Have a great day! Rachel Olson

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