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Order # G-MNB-559DC50F
I had ordered at the end of August for Christmas and when I received the order I just hid the order in my room and thought I would take care of it later. However, when I opened the packages I discovered that the Zebra notebook doesn't have my daughter's name on it. It has the name Samantha Munroe on it. The tube that the Zebra poster came in was slightly bent and apart which made a white mark on the poster. I understand that it's been some time since I ordered however, I was wondering if I could get replacements for the items. Please let me know. Thank you!
Amy Dexter amyjd@atlanticbb.net
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I’m
sad that I didn't check the order sooner.
Should have checked when received
Official
Response
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Hi there Amy. I am so sorry to disappoint you and of course we want to fix this in time for Christmas. I noticed that you placed quite a few items. Are all the other items okay? If so I will rush out the poster and notebook right away. I can also call you to discuss this if you prefer.
EMPLOYEE
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Hi there Amy. I am so sorry to disappoint you and of course we want to fix this in time for Christmas. I noticed that you placed quite a few items. Are all the other items okay? If so I will rush out the poster and notebook right away. I can also call you to discuss this if you prefer.Comment
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I’m
happy
Thank you, Mark. Everything else was just fine. I am very pleased. I appreciate you taking care of the problem. Did you want me to send the items back?-
No need to. We would just recycle them here.
Please let me know when you receive the new items if they are acceptable. Thanks so much for your patience with us. -
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