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Allison
sad I’m frustrated
Allison January 11, 2010 03:54

Dissapointed.

Over a week and a half ago I placed an order for two personalized books for friends that recently had babies. I never received a confimation e-mail or an e-mail thanking me for my order over $60. I would appreciate an e-mail with something to be able to track my order somehow, being my credit card was already charged. Customer satisfaction seems not to be a top priority for your company.
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  • Scott Feldman EMPLOYEE
    happy I’m thankful
    Scott Feldman (Official Rep) January 11, 2010 06:28
    Hi Allison,
    I'm so sorry to disappoint you. I completely understand your frustration. Not receiving the confirmations is very frustrating. We would love to be able to figure out why you did not receive confirmations. Can you please send me your order number, or last name so we can look into this right away. You can send us the information at info@frecklebox.com if you don't want to post private information on the community site.
    Thank you for bringing this to my attention. We actually pride ourselves on customer service and satisfaction.

    Scott Feldman
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    good solution! good solution! (undo)
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